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E-ZPass Customer Service Center (CSC) operators are the first points of contact for all E-ZPass inquiries, including requests for information.
Customer Relations staff can help resolve E-ZPass issues pertaining to the tunnels and bridges operated by The Port Authority of New York and New Jersey - George Washington Bridge, Bayonne Bridge, Goethals Bridge, Outerbridge Crossing, Holland Tunnel and Lincoln Tunnel.
FREQUENTLY ASKED QUESTIONS
What discounts does the Port Authority's E-ZPass offer?
Port Authority E-ZPass Discounts:
Off Peak Hours
All times EXCEPT Weekdays 6-9 am, 4-7 pm and Saturday & Sunday, 12 Noon - 8 pm.
Off-peak times also includes the entire 24-hour period on the following holidays: New Year's Day, Memorial Day, Independence Day, Thanksgiving Day, Christmas Day - $6.00
(2.00 discount off cash toll)
Port Authority Carpool Plan
(Available all hours)
Toll rate is $2.00 and is available to all E-ZPass customers who subscribe to the Port Authority Carpool Plan. The plan requires that there are three or more people in a vehicle with non-commercial plates.
Customers must use staffed "Cash-E-ZPass" lane and come to a complete stop so that the toll collector can verify the number of occupants in the vehicle.
Port Authority Staten Island Bridges Plan
(Available all hours)
The Port Authority Staten Island Bridges plan is $80 for 20 trips in a 35-day period at the Goethals and Bayonne bridges and the Outerbridge Crossing. The cost of each trip is $4.00. This plan is available to all E-ZPass customers with non-commerical plates who enroll in the plan. Unused trips are billed to the account.
Commercial Discounts
Trucks benefit from a special E-ZPass overnight hours discount from 12 Midnight until 6:00 a.m. on weekdays and the off-peak discount.
New Tolls Take Effect March 2, 2008 - click here for more information
What are the E-ZPass lane speed limits at Port Authority crossings?
Speed Limits:
George Washington Bridge:
Lower Level
25 mph center E-ZPass Lanes
5 mph all other E-ZPass Lanes
E-ZPass ONLY ALL LANES (25 mph)
Sunday - Thursday 11 PM - 5:59 AM
Friday & Saturday 11 PM - 6:59 AM
Upper Level
15 mph center E-ZPass Lanes
5 mph all other E-ZPass Lanes
GWB Palisades Interstate Parkway
25 mph E-ZPass Lanes to Left
15 mph for all other E-ZPass Lanes
E-ZPass ONLY ALL LANES (25 mph)
Sunday - Thursday - 11 PM - 5:59 AM
Friday & Saturday 11 PM - 6:59 AM
Holland and Lincoln Tunnels
5 mph all E-ZPass Lanes
Outerbridge Crossing
45 mph High Speed Lanes (extreme left of plaza)
25 mph E-ZPass Only lanes (to the left of the barriers)
5 mph E-ZPass lanes (to the right of the barriers) and Cash/E-ZPass lanes
Goethals Bridge
25 mph E-ZPass Lanes to Left of barriers
5 mph other E-ZPass Lanes to the right of barrier
Bayonne Bridge
25 mph E-ZPass Lanes to Left of barriers
5 mph other E-ZPass Lanes to the right of barrier
What happens if I speed at a Port Authority crossing?
If you do not abide by the speed limits posted at toll plazas, you run the risk of being issued speed violations and having your E-ZPass account suspended or revoked. If your tag is suspended due to speeding, you cannot use it at any toll plazas. If you use your tag when your account is suspended, you may incur an administrative fee of up to $50 per occurrence; be charged the full undiscounted toll and/or be asked to surrender the tag to E-ZPass via certified mail or to the plaza personnel.
What happens if I go through an E-ZPass lane without a tag at a Port Authority Crossing?
(George Washington, Goethals, Bayonne bridges and Outerbridge Crossing, Holland and Lincoln tunnels)
A toll violation will be mailed to the registered owner of the vehicle.
To pay the toll before you receive the violation, please mail a check or money order in the amount of $8.00 for cars (for other vehicle types click here for toll rates) payable to Port Authority of New York and New Jersey to:
E-ZPass Customer Services
Regional E-ZPass
One Madison Avenue, 5th Floor
New York, NY 10010
Please include the name of bridge or tunnel, the approximate time, the date, the license plate number and state. When we receive the toll, we will send you a receipt. Please keep this receipt and your cancelled check as proof of payment. If the violation is not at a Port Authority crossing, please call the number on the violation notice.
Who is my E-ZPass account with?
To help determine where your E-ZPass account is based, please note the following:
 If your E-ZPass tag starts with 005, your account is with the Port Authority.
Contact Customer Service Center (CSC ) at 1-800-333-8655 or www.E-ZPassNY.com
 If your E-ZPass tag starts with 004, your account is with the NYS Thruway Authority.
Contact CSC at 1-800-333-8655 or www.E-ZPassNY.com
If your E-ZPass tag starts with 008, your account is with the MTA Bridges &
Tunnels. Contact CSC at 1-800-333-8655 or www.E-ZPassNY.com
If your E-ZPass tag starts with 022, your account is with the New Jersey E-ZPass. Contact CSC at 1-888-288-6865 or www.EZPassNJ.com
If your E-ZPass tag starts with 006, your account is with Pennsylvania Turnpike Commission. Contact PTC at 1-877-736-6727 or www.Paturnpike.com
 If your E-ZPass tag starts with 009, your account is with Delaware River Port Authority. Contact DRPA at 1-888-288-6865 or www.drpa.org
If your E-ZPass tag starts with 021, your account is with Massachusetts Turnpike. Contact MASSPIKE at 1-888-525-3278 or www.masspike.com
If your E-ZPass tag starts with a different number, please call the number on the front of your tag.
How will I keep track of my account?
You will receive a periodic statement, which will detail all tolls by tag, location and amount, as well as any payments you have made. You can also call 1-800-333-TOLL (8655), or check on the Web, at any time to check your account status. If your E-ZPass account balance drops below the minimum required, a reminder message "LOW BALANCE" will flash as you pass through the toll lane. This means that your account is almost out of money and you must make a payment immediately, before it runs out.
What if my E-ZPass tag is lost or stolen?
If your tag is lost or stolen, report it immediately to the Customer Service Center at 1-800-333-TOLL (8655) or through www.E-ZPassNY.com by accessing your account, under account information. The tag will be deactivated. You will not be responsible for any charges incurred after you report a lost or stolen tag. You will be liable for toll charges incurred prior to notification. You will be responsible for paying the full cost of the tag -- $23.00 for an interior tag or $29.40 for an exterior tag. Upon request, a new tag will be issued to you.
Do I receive discounts for traveling off-peak hours?
At Port Authority crossings, Value Pricing helps customers save time and money if they travel during off-peak hours: between 9am and 4pm, and after 7 pm weekdays; Sat. & Sun. before 12 noon and after 8 pm.
Commercial vehicles can save even more, 58% lower tolls, by traveling Overnight Hours Midnight to 6 am weekday
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